1. General Provisions
1.1. These Terms of Service (the “Terms”) govern the use of the Nexoro VPN service (the “Service”) provided by the Administration.
1.2. By using the Service, including launching the Telegram bot, pressing /start, selecting a plan, paying for services, or receiving a connection link, instructions, or other materials, the User confirms that they have read and accept these Terms in full.
1.3. If the User does not agree to these Terms, the User must stop using the Service.
2. Subject and Nature of the Services
2.1. The Service provides intangible digital services related to access to VPN infrastructure, connection links, configurations, instructions, technical notices, and related support.
2.2. All services and digital materials provided through the Service are digital products delivered electronically without a physical medium.
2.3. The User understands and agrees that the value of the Service lies in infrastructure access, ease of connection, maintenance, configuration updates, support, and the technical organization of access.
2.4. The Administration may change the composition, structure, technical implementation, available features, and methods of providing the services without the User’s prior approval, unless the terms of a specific plan expressly provide otherwise.
3. Use of the Service
3.1. To use the Service, the User may be required to use the Telegram bot, sign in, select a plan, and pay for access.
3.2. Once payment is confirmed, the User receives digital access corresponding to the selected plan.
3.3. The User is responsible for having a compatible device, internet access, and the basic technical conditions required to use the Service.
3.4. The User must use the Service in good faith, must not interfere with the Service infrastructure or circumvent technical restrictions, usage rules, or infrastructure safeguards, must not share access with third parties in ways that violate these Terms, and must not take actions that could harm the Service, its infrastructure, other Users, or third parties.
4. Lawful Use
4.1. The Service is provided solely for lawful use.
4.2. The User is responsible for complying with the laws applicable where the User is located and with the requirements of providers, platforms, payment systems, and other third parties.
4.3. The User must not use the Service for unlawful purposes, including but not limited to:
• fraud;
• distributing malware;
• infringing third-party rights;
• sending spam;
• conduct that violates the requirements of payment systems, hosting providers, telecommunications operators, or other counterparties.
4.4. The User bears full responsibility for the lawfulness of their use of the Service.
5. Disclaimer of Warranties
5.1. The Service is provided “as is” and “as available.”
5.2. The Administration does not guarantee:
• uninterrupted, continuous, or error-free operation of the Service;
• compatibility with every device, operating system, provider, or network;
• that the User will achieve any personal, commercial, professional, or other result;
• the absence of external availability restrictions, failures, or reduced connection quality caused by circumstances beyond the Administration’s control.
5.3. The User understands that the quality of a digital service may depend on external factors, including telecommunications operators, providers, platforms, individual network conditions, the User’s equipment, and other circumstances beyond the Administration’s control.
6. Limitation of Liability
6.1. The Administration is not liable for any direct, indirect, incidental, or consequential loss, including lost profits, loss of data, loss of business reputation, or other adverse consequences arising from the use or inability to use the Service.
6.2. The Administration is not responsible for:
• acts or omissions of third parties;
• access restrictions imposed by providers, platforms, or government authorities;
• incompatibility of the User’s device or software;
• temporary technical failures, interruptions, maintenance, updates, or other technical changes.
6.3. The User makes all decisions about how and why to use the Service independently and at their own risk.
7. Payments and Refunds
7.1. Services are paid for under the terms and at the price displayed in the Service when payment is made.
7.2. Once payment is confirmed, the User is entitled to digital access under the selected plan.
7.3. Because the services are digital and intangible, payments are generally not refundable after access has been provided, except where:
• access was not actually provided;
• the service was not delivered because of a technical fault attributable to the Service;
• a refund is expressly required by applicable law.
7.4. To request consideration of a refund, the User must contact support within a reasonable time after payment and provide the information needed to verify the payment and whether the service was delivered.
7.5. Each refund request is considered individually.
7.6. The User agrees not to initiate an unjustified chargeback through a bank, payment system, or other payment intermediary without first contacting Service support.
8. Restriction or Termination of Access
8.1. The Administration may temporarily restrict, suspend, or terminate the User’s access to the Service in the event of:
• a breach of these Terms;
• misuse of Service functionality;
• suspicious activity;
• legal requirements;
• requirements of payment systems, hosting providers, telecommunications operators, or other counterparties;
• the need to protect the Service infrastructure.
8.2. Restriction or termination of access does not release the User from obligations that arose earlier.
8.3. The Administration may refuse service where the User’s actions create risks for the Service, its infrastructure, payment providers, or third parties.
9. Intellectual Property
9.1. All text, instructions, service structure, visual elements, software solutions, bot messages, and other Service materials are protected by intellectual property laws.
9.2. Without the rights holder’s consent, the User must not copy, distribute, resell, publish, transfer to third parties, or otherwise use Service materials and elements beyond personal use, unless expressly permitted by the Administration.
10. Privacy and Data
10.1. The processing of information about Users is governed by the Service Privacy Policy.
10.2. By using the Service, the User confirms acceptance of the Privacy Policy to the extent applicable to their use of the Service.
11. Changes to the Terms
11.1. The Administration may amend these Terms at any time.
11.2. The current version of the Terms is published in the Service or at a link made available to the User.
11.3. Continued use of the Service after the Terms change constitutes acceptance of the revised Terms.
12. Contact Details
12.1. For questions about using the Service, payment, access, or support, the User may contact support through the Telegram bot or using the contact details shown in the Service.
Official support Telegram: @nexoro_support
Support email: nexoros@proton.me
By using the Service, including launching the bot and/or sending /start, the User confirms that they have read and accept these Terms of Service.